Shipping policy
Last updated: March 3, 2026
Thank you for your support of Cwepady. May you have wonderful memories.
1. Order Processing Time
- All orders are processed within 2 business days.
- Orders are not shipped on weekends or public holidays.
- During peak seasons or high order volume periods, processing time may be slightly extended.
2. Shipping Areas
We currently ship to:
- United States (excluding remote areas)
- Selected international countries
We do not ship to P.O. Boxes, APO/FPO addresses, or U.S. territories unless otherwise stated.
If an unsupported shipping address is provided, we reserve the right to cancel the order and issue a refund.
3. Shipping Fees
United States
- Orders over $90 USD: Free shipping
- Orders under $90 USD: Flat rate $6.99 USD
Estimated delivery time: 7–14 business days
Carriers: USPS, UPS, FedEx etc.
International Orders
- Orders over $90 USD: Free shipping
- Orders under $90 USD: Flat rate $6.99 USD
Estimated delivery time: 7–20 business days
Actual delivery time may vary depending on destination country and customs processing.
Carriers: local postal services, for example: Canada Express.
International customers are responsible for any applicable customs duties, taxes, or import fees imposed by their country.
4. Remote Area Restrictions (United States)
We do not ship to remote U.S. areas, including but not limited to:
- Alaska (AK)
- Hawaii (HI)
- Puerto Rico (PR)
- Guam
- U.S. Virgin Islands
- American Samoa
- APO/FPO/DPO addresses
If a remote address is detected after an order is placed, we will contact the customer to arrange cancellation or alternative solutions.
5. Order Tracking
Once your order has been shipped, a confirmation email with tracking information will be sent.
Tracking updates will be available within 24 to 48 hours after shipment.
You may track your order via:
- The tracking link in the email
- The carrier's (such as USPS, DHL) official website
If tracking information is not received within 3 business days after shipment, please check your spam folder or contact us.
6. Delivery Time Disclaimer
The provided delivery times are estimates only. We will do our utmost to ensure timely delivery; however, in the event of extreme weather or customs clearance delays, we kindly ask for your patience.
Delays may occur due to:
- Customs inspections
- Carrier delays
- Weather conditions
- Public holidays
- Incorrect shipping information
7. Lost Packages
If a package appears lost:
- Please contact the carrier directly to confirm the shipping status.
- Contact us with your order number and relevant details.
We will assist in investigating the case and, depending on carrier confirmation, arrange a replacement or refund when applicable.
8. Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete shipping information.
We are not responsible for:
- Delivery delays
- Lost packages
- Additional shipping fees
caused by incorrect or incomplete addresses.
Once an order has been shipped, the delivery address cannot be modified.
9. Refused or Undeliverable Packages
If a package is refused or returned due to failed delivery attempts or incorrect address:
- Return shipping fees and related costs may be deducted from the refund amount.
10. Contact Information
UNIQPLAN Co., Limited
Company Registration No.: 70064105
Address:
Flat/Rm A17, 29/F, Legend Tower
No. 7 Shing Yip Street
Kwun Tong, Kowloon
Hong Kong
Email: service@cwepady.com Phone: (213)-239-3423 (US Customer Support Line)