Refund policy

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The product may be opened.
• The main product and all accessories must be unused, undamaged, and in good condition.
• All original components must be included.

Returns that show signs of damage, misuse, missing parts, or abnormal wear may not be eligible for a full refund.

 

2. Non-Quality Related Returns

If the return is not due to product quality issues:

• The customer is responsible for return shipping costs.
• The customer must arrange return shipment to our designated warehouse.
• A 5% processing fee will be deducted from the total order amount.

The processing fee covers handling, inspection, and restocking costs.

 

3. Quality-Related Issues

If the product has a confirmed manufacturing defect or shipping damage:

• Please contact us within 30 days of delivery.
• Provide photos or videos for verification.

After verification, we will provide appropriate solutions, which may include replacement, partial refund, or full refund depending on the situation.

 

4. Return Address

Our warehouse locations vary by country and state.

Do not send returns without prior authorization.

Please contact our customer support (service@cwepady.com) team before returning any item to obtain:

• The correct return address
• Return instructions

Unauthorized returns may not be accepted.

 

5. Refund Processing

Once the returned item is received and inspected at our warehouse:

• Refunds will be processed within 7 business days.
• Refunds will be issued to the original payment method only.

Refund timing after processing depends on your financial institution:

• Credit cards: typically 7–15 business days
• PayPal: typically 1–7 business days

These timeframes are estimates and may vary depending on your payment provider.

 

6. Return Shipping Risks

Customers are responsible for:

• Ensuring the product is properly packaged
• Retaining proof of shipment and tracking number

We are not responsible for items lost or damaged during return transit if not properly secured.

 

7. Non-Returnable Situations

The following items are not eligible for return:

• Products damaged due to misuse or improper handling
• Products with missing parts or accessories
• Products returned without prior authorization
• Items returned after 30 days of delivery

 

8. Refused or Undeliverable Orders

If an order is refused or returned due to incorrect address or failed delivery attempts:

• Original shipping fees and return shipping costs may be deducted from the refund.
• A processing fee may apply.

 

9. Order Cancellations

Orders may be canceled before shipment for a full refund.

If the order has already been shipped, it must follow the standard return procedure.

 

10. Contact Information

UNIQPLAN Co., Limited
Company Registration No.: 70064105
 
Registered Office:
Flat/Rm A17, 29/F, Legend Tower
No. 7 Shing Yip Street
Kwun Tong, Kowloon
Hong Kong

Email: service@cwepady.com Phone: (213)-239-3423 (US Customer Support Line)